Customer care desk
123 Harbor Home Way
Suite 200
Annapolis, MD 21401
Contact
Use this page for product questions, scent matching, gift set planning, store requests, and general home fragrance support. The more context you share about the room or buying moment, the easier it is to recommend a format and scent family. A short note about who will use the fragrance, how often the room is occupied, and whether the scent should feel calm or noticeable can prevent a lot of guesswork.
123 Harbor Home Way
Suite 200
Annapolis, MD 21401
Phone: +1 410 555 0184
Email: [email protected]
Wholesale: [email protected]
Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Before you send
If you are buying for a room, mention its size, airflow, and whether the fragrance should feel soft in the background or more noticeable during a gathering. If you are buying a gift, share the occasion, budget range, and any scent family the recipient usually likes. If you are asking for retail or hospitality support, include the number of locations, preferred product formats, and the season you are planning for.
We can respond with a shortlist of candles, reed diffusers, wax melts, or gift sets that match the use case. For care questions, include the product name and what happened during the first burn or diffuser setup. For store requests, tell us the city, channel, and approximate timing so the message can be routed cleanly. If the request is urgent, add the target date in the first sentence so customer care can prioritize the right path.
Photos are not required, but they can help when the question involves display space, shelf mix, or a room that already has strong decor colors. A clear description is enough for most recommendations.